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Shipping & Returns

Track your parcel

Auspost - Tracking numbers starting with 1950000

Startrack - Tracking numbers starting with 2060000

Toll Online - Tracking numbers starting with 2170000

Returns Policy

shipping-and-returns-100.gifYou may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, Please click on the PDF icon and download the form.
Please fill out all provided information on the form so we have a clear understanding
and all fault return details. This helps us speed up the process to help you faster thank you.



Shipping

shipping-and-returns-ups.gifWe can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.

Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page.

To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.